Configuration

Widget settings

Configure your widget in Settings > Web Chat in the Varda dashboard:

Setting	Description
Name	Internal name for the widget
Primary Color	Brand color for the chat bubble, header, and buttons
Greeting	Message shown when a visitor first opens the chat
Returning Greeting	Message shown to returning visitors
Response Time Text	Text shown below the greeting (e.g., “We typically reply in minutes”)
Position	Bottom-right or bottom-left placement
Offline Message	Message shown when no agents are online

Pre-chat form

Collect visitor information before starting a conversation:

Setting	Description
Enable Pre-Chat Form	Require info before chatting
Require Name	Ask for visitor’s name
Require Email	Ask for visitor’s email
Require Phone	Ask for visitor’s phone number

AI auto-reply

Setting	Description
Enable AI Auto-Reply	AI responds to messages automatically
Mode	auto-send (sends immediately) or draft (agent reviews first)
Response Delay	Seconds to wait before AI responds (2-5s feels natural)

Allowed domains

Restrict which domains can load the widget. Leave empty to allow all domains. Add one domain per line:

https://example.com
https://www.example.com
https://landing.example.com

Init options

Pass options as the third argument to varda('init'):

varda('init', 'YOUR_WIDGET_ID', {
  trackingOnly: true,     // DNI only, no chat bubble
  poolToken: 'abc123',    // Enable call tracking / DNI
  apiUrl: 'https://...',  // Custom API URL (advanced)
});